60K is an:

  • - award winning
    - ISO 9001:2008 certified
    - PCI compliant
    - multilingual
    - privately owned
    - mid-size outsourcing company specialized in supporting Travel and Tourism sector
  • - 1600 employees
    - Two sites in Bulgaria (with plans for a thrid site soon)
  • - 25 languages supported currently

60K is one of the fastest growing outsourcing companies in East Europe, offering premium quality multi-channel Customer Services and added value services to our clients. We are specialists in providing unique and complex solutions in the Customer Services arena. We have the resource, technology and operational capacity necessary to help our clients grow and develop. We pride ourselves on exceeding our clients’ expectations delivering quality of service thanks to a proactive, customer- oriented approach.

Over the years we have gained valuable experience in the Travel &Tourism sector with some world renowned brands being a part of our client portfolio. Through hard work and innovation we have consistently delivered excellent results (such as NPS and CSAT), helping them build strong relationship with their customers and strengthen their competitive advantages.

Together with class leading service, 60K offers significant cost reduction compared to the UK and still provides excellent award winning quality of service. In the last 9 years we have won more than 35 international awards for the quality of services and management we provide – recently our CEO Jonathan Gladwish, won the Award for Best CEO in the Outsourcing Industry and we once again were placed in the Top 50 Companies for Customer Service Awards.

At 60K we offer a superior, 24/7 world class level of service thanks to experienced and effective management, well- trained agents in conjunction with state-of-the-art technology which guarantee levels of quality unmatched in the outsourcing market.

We develop and implement continuous business improvement processes and practices that are a natural extension to our clients’ business, to deliver operational benefits. We live and breathe our clients brand values, building confidence in our performance and turning your customers into your fans.

Corporate Partners
60k Amadeus Avis Babble Dnatatravel First Rate Hilton Worldwide I Thomas Cook TUI TTG Media