TUI Travel UK & Ireland is the nation’s largest holiday company and operates some of the best known and loved travel brands in the UK (including Thomson and First Choice) and Ireland (Falcon and JWT). It takes away around 5.5 million customers a year and also incorporates the UK’s third largest airline, the second largest cruise company and over 850 retail shops.
TUI Travel UK & Ireland prides itself of putting the customer at the heart of everything that it does. This year there has been a real emphasis on training staff and empowering them to ensure that the brands offer excellent customer service right across the customer journey.
Thomson and First Choice Holidays
Founded in 1965, Thomson is the UK’s number one holiday brand. It strives to offer exceptional customer service where every little detail is taken care of, believing that every holidaymaker deserves to feel special.
Sister brand First Choice knows that memories are what holidays are all about. It is there for its customers every step of the way, so they can get on with the important job of having fun.
The key focus is on offering differentiated products such as Thomson’s Sensatori brand and First Choice’s Holiday Villages. Both of these products offer customers a unique experience and an all-round package of top class accommodation, service and entertainment.
It currently operates 62 aircraft flying more than five and a half million customers each year to more than 82 destinations from 22 UK airports.
An exciting development for the future is the scheduled delivery of several 787 Dreamliner aircraft - these are designed to make flying more pleasurable for passengers, with cleaner cabin air, up to 20% less CO2 emissions and 60% noise reduction.
TUI Travel UK & Ireland offers the nations’ largest network of retail travel shops, with 517 Thomson and 356 First Choice shops.