Events

Every year, ITT organises a variety of popular events which enable Members to learn more about their industry at the same time as networking in both formal and informal settings.

Annual events include: the Members-only overseas Conference, President’s Dinner, Golf Tournament, Chairman’s Summer Cocktails and Christmas Cocktails.

Throughout the year ITT runs Odyssey Suppers at the House of Commons and a session at World Travel Market. ITT endeavours to find different ways to satisfy the increasing need for events.

ITT networking events are extremely popular and tend to sell out very quickly. New events are being added all the time so keep checking this section of the website for updates.

Click here for sponsorship information.

Forthcoming Events

Wish you were here? ITT Masterclass; Your roadmap to customer success’. ​
24 January 2018

Network ITT London
07 February 2018

ITT Odyssey Supper
08 February 2018

Network ITT London
07 March 2018

ITT Odyssey Supper
14 March 2018

Network ITT London
05 April 2018

ITT Golf Masters in Support of the FHA
25 April 2018

Network ITT London
02 May 2018

ITT Odyssey Supper
10 May 2018

ITT Conference 2018
04 June 2018

Network ITT London
13 June 2018

Network ITT London
04 July 2018

ITT Summer Party
12 July 2018

Network ITT London
01 August 2018

Network ITT London
05 September 2018

ITT Odyssey Supper
20 September 2018

Network ITT London
03 October 2018

Network ITT London
14 November 2018

Network ITT London
06 December 2018

Previous Events

Network ITT London
10 January 2018

ITT Christmas Reception
14 December 2017

Retired Members Christmas Lunch
08 December 2017

Network ITT London
06 December 2017

ITT Members Lounge at World Travel Market
06 November 2017

Wish you were here? ITT Masterclass; Your roadmap to customer success’. ​

Excellent customer experience is the ultimate competitive advantage in travel and tourism, and getting it right is critical for converting customer conversations into bookings.

Today’s comms technology offers a world of possibility for travel businesses to ensure you’re in control of maximising every opportunity to drive revenue and ROI, at the same time as reducing operating costs.

The ‘Wish you were here?’ ITT Masterclass for senior travel executives will explore how today’s comms technology can help unlock better performance and give your business the ticket to transforming customer experience, often without the need to replace your existing equipment or systems.

We’ll hear how Park Plaza and National Geographic are making gains from streamlining multi-channel conversations to responding in real time to customer behaviour, to routing high-value callers to your very best agents or delivering the analytics you need to optimise experience.

IP Solutions, Corporate Partner of ITT and event sponsor, is delighted to invite you to join us for the ‘Wish you were here? ITT Masterclass; Your roadmap to customer success’.

Key points this talk with cover:

• Present day comms technologies that can optimising your customer experience and boost bookings

• The impact of inbound caller intelligence for routing customers to the best agent, solving call queuing and improving conversation completion

• How cloud-based technologies layer onto existing IT and Contact Centre set-up, and ultimately reduce your operating expenses

To book your place for this event, click here.




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ESSENTIAL INFORMATION

VENUE
Hill Dickinson LLP
Rooms 1-3
The Broadgate Tower
20 Primrose Street
London
EC2A 2EW

DATE
24 January 2018

TIME
14:00 - 16:00

TICKET PRICE:
Members: £20 + VAT
Non Members: £30 + VAT