Every year, ITT organises a variety of popular events which enable Members to learn more about their industry at the same time as networking in both formal and informal settings.

Annual events include: the Members-only overseas Conference, President’s Dinner, Golf Tournament, Chairman’s Summer Cocktails and Christmas Cocktails.

Throughout the year ITT runs Odyssey Suppers at the House of Commons and a session at World Travel Market. ITT endeavours to find different ways to satisfy the increasing need for events.

ITT networking events are extremely popular and tend to sell out very quickly. New events are being added all the time so keep checking this section of the website for updates.

Click here for sponsorship information.

Wish you were here? ITT Masterclass; Your roadmap to customer success’. ​

Excellent customer experience is the ultimate competitive advantage in travel and tourism, and getting it right is critical for converting customer conversations into bookings.

Today’s comms technology offers a world of possibility for travel businesses to ensure you’re in control of maximising every opportunity to drive revenue and ROI, at the same time as reducing operating costs.

The ‘Wish you were here?’ ITT Masterclass for senior travel executives will explore how today’s comms technology can help unlock better performance and give your business the ticket to transforming customer experience, often without the need to replace your existing equipment or systems.

We’ll hear how Secret Escapes and National Geographic are making gains from streamlining multi-channel conversations to responding in real time to customer behaviour, to routing high-value callers to your very best agents or delivering the analytics you need to optimise experience.

IP Solutions, Corporate Partner of ITT and event sponsor, is delighted to invite you to join us for the ‘Wish you were here? ITT Masterclass; Your roadmap to customer success’.

Key points this talk with cover:

• Present day comms technologies that can optimising your customer experience and boost bookings

• The impact of inbound caller intelligence for routing customers to the best agent, solving call queuing and improving conversation completion

• How cloud-based technologies layer onto existing IT and Contact Centre set-up, and ultimately reduce your operating expenses

To book your place for this event, click here.

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Rooms 1-3
The Broadgate Tower
20 Primrose Street

24 January 2018

14:00 - 16:00

Members: £20 + VAT
Non Members: £30 + VAT