Latest News

Latest News

ITT’s a Sell-out Odyssey Supper
On Wednesday, we enjoyed another sell-out Odyssey Supper at the Groucho Club in bohemian Soho.
Published - 09/05/2019

Stylish Savoy to Host 2019 President's Dinner
The Savoy Hotel will host the next ITT President's Dinner on 31 October 2019.
Published - 01/05/2019

Trevor Harding Retires at ITT President
​The Board of ITT would like to express their sincere thanks to Trevor Harding for his wise counsel and the valuable insights he has brought to the Institute.
Published - 01/05/2019

Louise Davies – An Expert in Changing Behaviours
Louise Davies is the latest speaker to join the Conference line-up.
Published - 30/04/2019


Small print. Big difference.

It can be easy to overlook terms and conditions in the busy day-to-day running of a business. The Competition and Markets Authority (CMA) has previously found that less than half of UK businesses know the rules on unfair terms well and on average, only review their terms every four years.

The ‘Small print. Big difference.’ campaign from the CMA is helping travel and holiday businesses understand the rules on unfair terms and is encouraging them to check in on their terms to make sure that they are fair. Businesses can find a range of resources available here.

There are many advantages to having transparent, up-to-date and fair terms. They can:

• help prevent disputes with your customers, saving time and money

• boost your reputation and the chances of repeat business from your customers

• differentiate your business, making it unique so that it stands out from the crowd

• protect your business; even if a customer has signed up to an unfair term, it is not legally binding, whereas fair terms will bind them and give your business legal protection.

Stay updated here.

Published: Thursday, April 18, 2019

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